Wednesday, 30 August 2017

Delivery issues with UKMail

I had a little delivery issue last week with UKMail. Despite driving 20 miles home at lunch time for the allotted delivery slot, they didn't show. My email to them is below :)

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Hi,

I am very disappointed in the driver who "attempted" to deliver my package today. I was at home before the allotted hour, and watched with baited breath as my new phone stopped at delivery addresses before me, one by one. 

Then I was next!!

Watching from my study window, I can see the entire length of our road and the main road at the end. I waited and watched, "you are the next drop" the website says, I'm drooling with anticipation. Five minutes pass, then ten ... still nothing. 

I refresh your website, and boom ... "Delivery Attempted". What? No it wasn't, there was no sign of a delivery van at all. Had he come onto our road, I would have run like a screaming loon chasing him if he left with my phone.

I am then told that package will be redelivered tomorrow! Something smells a little fishy, and I think it smells like GPS. Looking at the Event Map on your website, shows that a card was left at a property in Ashton Close in Needingworth, a whole 8 miles from my house, as the crow flies!

Could it be that the driver has out dated satellite navigation, probably. Did the driver try and call me? No. Am I now 30 minutes down on my working hours, and 40 miles out of pocket for a wasted trip home? Yes.

It looks like I have a similar time slot tomorrow, but suspect that I will be left wanting again, as the driver won't find the address again as today.

Can you please make sure that the delivery address is checked and that the driver uses some common sense and doesn't just rely on SatNav. Going to the correct village would be a good start, then a quick call to the recipient can clarify the rest. 

Fear not! UKMail and DHL are not alone in the SatNav subscription lottery, this has happened to other couriers, although not for a couple of years!. Our property has been there for nearly 7 years, so no excuse for not having us in the SatNav mapping data.

I have mentioned some of this on Twitter as there is no contact number.

My limit of 2000 characters is now up,

Paul
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Oh and that message came in at EXACTLY 2000 characters, but then their form complained it was too long (even by their character counter), so ended up deleting some formatting and the last line :(

Boo :(